With courtesy of the commercial bank of Rwanda (BCR), phone banking has finally come to
During a function held at the Hotel des Mille Collines, the marketing and communication manager of bcr, Mr. Hannington Namara announced the introduction of phone banking to the country.
“This is the first of its kind in the banking industry in the country. People in the diaspora can now call the bank and get real information on their account without having to go through a relative or a manager who might be busy,” he exposed during the press conference.
This innovation of voice over phone will aid in of the banking services including cheque request, transaction inquiries, balance inquiry, product information and account opening information. This service is to reduce on the hassle of going to the bank physically on issues concerning one’s account.
Subscribers to Rwandatel will dial 227 while those using MTN will dial 3227 and this will be free facility to all account holders in this bank.
Rwanda’s bank of the year 2006 according to “The Banker magazine†and “Financial Times†of London has initiated this first step in technology banking and hopes to advance up to sms and internet banking.
“The service will be available from 7am to 8pm on weekdays and 7am to 2pm on Saturdays. If a client calls after 8pm, they can leave a message and we will get back to them later,” said Ms. Vivian Kayitesi the call centre manager.
For privacy requirements, each client will be required to field a secret question and answer in addition to the system generated personal identification number or PIN code.
Recent Comments